processing

Orders can take approximately 3-4 BUSINESS DAYS to be processed and shipped.

payment

All payments may be made securely through PayPal.

shipping

We currently ship exclusively to the United States.

We ship our packages via USPS.

Shipping will take approximately 5-7 business days

We do not offer expedited shipping at this point in time.

returns

Returns may be made within 14 days from the date of delivery.

For returns, merchandise must be sent back in its original state (No signs of wear, tags still attached, no makeup). If there is any sign of damage or use a return will NOT be issued- and you will also be charged a $25 fee. Bodysuits and intimate items are FINAL SALE.

Ship your package using a trackable, insured shipping method, we cannot accept responsibility for packages we do not ship. Please keep your tracking information for your records.

Items purchased with a discount code cannot be returned.

For all inquiries, please contact returns@outthevault.com.

RETURN POLICY:

• Merchandise must be returned within 15 days.

• Merchandise must not be worn, altered, or washed.

• Merchandise must have all tags attached.

• Original shipping charges are not refundable.

NON-RETURNABLE:

• All Sale items.

• Hair Accessories

• Intimates and Bodysuits.

• All shoes are FINAL SALE.

COMMUNICATION/REFUNDS:

For refunds we issue store credit only. Our team will contact you indicating that your store credit has been processed.

• Please allow 2-10 business days for the credit to be issued.